Refund Policy

We want you to be happy with Curie. This Refund Policy explains when refunds are available for paid subscriptions and how to request one. It supplements our Terms of Service and Billing & Payments page.

Curie offers a Free plan with real usage limits so you can evaluate the product before paying. We encourage you to fully try the Free plan before subscribing to Plus or Pro.

• First-time subscribers may request a full refund within 7 days of their first payment, no questions asked.
• The guarantee applies once per customer and only to your first subscription payment (monthly or annual).
• Renewal payments and plan upgrades are not covered by the guarantee, except as described below.

Beyond the 7-day guarantee, we grant refunds in these situations:

• Duplicate payment — you were charged more than once for the same billing period.
• Billing error — you were charged an incorrect amount or after a confirmed cancellation.
• Extended service failure — a verified outage or defect prevented you from using core paid features for a significant portion of your billing period.
• Where a refund is required by applicable consumer protection law.

• Partially used billing periods after cancellation — your access continues until the period ends instead.
• Reaching your plan's usage limits — limits are disclosed on the Pricing page before purchase.
• Dissatisfaction with AI output quality — AI results vary by input and are provided as assistance, not a guaranteed outcome.
• Forgetting to cancel before a renewal that occurred more than 7 days before your request.
• Violations of our Terms of Service that led to account suspension or termination.

• Email hello@curie.id from the email address on your Curie account.
• Include your invoice number (found in your payment confirmation) and a brief reason for the request.
• We respond to refund requests within 3 business days.

Approved refunds are returned via the original payment method through our payment partner, Doku. Depending on your bank or e-wallet provider, funds typically appear within 5–14 business days after approval.

When a refund is issued, the associated subscription is cancelled and your account returns to the Free plan. Your documents, library, and data are never deleted because of a refund or downgrade.

Questions about this policy? Contact hello@curie.id.